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Privacy Policy

Last Updated: August 1, 2025

Last updated: June 27, 2025

Blend Lab FZE ("Bunud", "we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you interact with the Bunud platform and related services (the "Service") through www.bunud.ai or app.bunud.ai, firms.bunud.ai whether you are an individual user or part of an organization.

1. Scope of This Policy

This Privacy Policy applies to personal data that we collect when you:

  • Visit our website or platform.

  • Create an account or use the Service.

  • Interact with our customer support team.

  • Subscribe to our updates or marketing communications.

It applies to all users, including individuals, professionals, and organizations, unless a separate agreement (e.g., a firm agreement or DPA) applies.

2. Personal Data We Collect

We collect the following categories of data:

a. Information you provide directly:

  • Name, email, password, job title, and organization (if applicable).

  • Uploaded documents or notes.

  • Chat queries or content shared with the AI assistant.

  • Billing or payment information if applicable.

b. Automatically collected data:

  • IP address, browser type, device identifiers, and access times.

  • Feature usage data, including interactions with the AI assistant.

  • Cookies or similar tracking technologies (see our Cookie Policy).

c. Third-party sources:

  • Data from integrated services (e.g., authentication providers).

  • Analytics or marketing vendors.

3. How We Use Your Data

We use your personal data to:

  • Provide and maintain the Service.

  • Respond to support requests.

  • Improve our platform and develop new features.

  • Communicate updates, offers, or service notices.

  • Comply with legal obligations.

We do not use your uploaded documents or content to train AI models.

4. Legal Basis for Processing

Where required under applicable law (e.g., GDPR, UAE DP Law), we process your data based on:

  • Performance of a contract (e.g., account access).

  • Legal obligations.

  • Your consent (e.g., for marketing).

  • Our legitimate interests (e.g., improving the Service).

5. Sharing and Disclosure

We may share your data with:

  • Service providers under confidentiality obligations.

  • Affiliates or business partners supporting operations.

  • Legal or regulatory authorities when required.

  • Successors in case of a business transfer.

We do not sell personal data.

6. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, and regular audits.

7. International Transfers

Bunud is operated from the United Arab Emirates. If you access the Service from outside the UAE, your data may be transferred to and processed in the UAE or other jurisdictions with appropriate safeguards.

8. Data Retention

We retain your personal data only as long as necessary for the purposes described, or as required by applicable law. Uploaded documents and account data may be deleted upon request or after account termination.

9. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing.

  • Withdraw consent at any time.

  • Lodge a complaint with a data protection authority.

You can exercise your rights by contacting us at: legal@bunud.ai

10. Minors

The Bunud Service is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users through appropriate channels where required. The latest version will always be available at www.bunud.ai/legal.

12. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, contact:

Blend Lab FZE
Email: legal@bunud.ai
Website: www.bunud.ai/legal